Privacypolicy

01Who we are

RDK Civil Engineering Limited (“RDK”, “we”, “us”) is part of RDK Group. Our office is at 1 Fernhill Court, Almondsbury, Bristol, BS32 4LX. We are the controller of the personal information described in this policy.

If you have any questions about this policy or how we use your information, email info@rdkgroup.co.uk or call 020 3816 1818.

02Information we collect

We collect information you give us when you contact us, request a quote, book a consultation or sign up to our newsletter. This may include:

• your name, email address and phone number
• your project address or postcode
• details about your property and project
• any documents or drawings you send us

We also collect limited technical information when you visit our website, such as your browser type and the pages you view. See the Cookies section below.

03How we use your information

• to respond to your enquiry and prepare a quote
• to provide our design, planning and engineering services
• to manage our relationship with you and keep records
• to send our newsletter, if you have asked to receive it
• to improve our website and services

04Our lawful basis

Under UK data protection law we rely on one or more of the following: taking steps at your request before entering a contract, performing a contract with you, our legitimate interests in running our business, complying with legal obligations, and your consent (for example, for marketing emails).

05Sharing your information

We only share your information where needed to deliver our services, for example with local authorities for planning applications, building control bodies, and trusted suppliers who help us run our business (such as IT and email providers). We never sell your personal information.

06How long we keep it

We keep your information only for as long as we need it for the purposes above, including any legal, accounting or professional record-keeping requirements.

07Your rights

You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, and to withdraw consent at any time. To make a request, contact us using the details above.

If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

08Cookies

Our website uses cookies to make it work properly and to understand how visitors use it. You can accept or decline non-essential cookies using the cookie banner, and change your browser settings at any time.

09Keeping your information safe

We use appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access.

10Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.